Medication is a long-term use weight loss treatment not meant for short-term use. When you stop taking it, the triggers that previously drove unhealthy eating behaviors may return. Always speak with a licensed medical provider before stopping treatment.

If our medical providers determine you are ineligible for the prescribed medication, you will receive a full refund, and your subscription will be canceled. The refund process may take 5-7 business days, depending on your bank/credit card provider.

As a science-backed weight loss program that’s been developed by experts, your unique treatment plan is designed to support healthy, sustainable results.Because everyone’s weight loss journey is different, the timeline for results may vary from person to person. In general, it’s important to incorporate healthy lifestyle and wellness changes such as:

1) Take your medication as directed

2) Support your progress with healthy nutrition

3) Incorporating consistent, moderate physical activity into your routine

Once your medication has been prescribed the address associated with the eRX cannot be changed. Future refills can be adjusted moving forward and we always suggest contacting us to ensure accuracy. We kindly ask you to keep things such as vacations and trips out of town in mind with our estimated timeline when ordering and refilling.

When completing your enrollment questionnaire, please select the current dosage of medication you are utilizing. Providers will request proof of your current medication and/or script to substantiate your dosage. The prescription needs to include the patient’s name, prescriber name, medication name, medication strength, medication dosage prescribed, and the date of the prescription. PLEASE NOTE: The prescription provided MUST be an actual prescription. Screenshots, notes from a previous MedSpa, or prescriptions missing all of the aforementioned requirements are invalid and will not be considered when determining your dosage with our program. Also the discounted price is only applicable for new patients who start with lowest dose.

Upon a script (eRX) being issued and sent to a partner pharmacy, your order cannot be changed. We will make every effort possible to cancel the order with the pharmacy but make no implied guarantee. In the event the order can be canceled, a $100 nonrefundable consultation and administrative fee will be withheld from your refund.

We believe in transparent pricing with no hidden or confusing membership fees. The introductory fee offered during promotions is usually valid for the first purchase. Please contact our support team for the current pricing for medication refills.

No, we do not accept insurance. Payment for our services is made through other accepted methods.